Frequently Asked Questions
Everything you need to know about shopping, selling, and authenticating with FASHIONPHILE.
How do I know the items are authentic?
Every item goes through a rigorous multi-step authentication process by our team of in-house experts. We offer a 100% authenticity guarantee or your money back.
What is the return policy for pre-owned luxury goods?
We offer a 15-day return window for most items. To be eligible for a refund, the FASHIONPHILE security tag must remain attached and the item must be in its original condition.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs, duties, and taxes are calculated at checkout based on the destination and the value of the item.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for qualifying purchases.
How are the conditions of the items rated?
Items are categorized into five grades: New, Giftable, Excellent, Very Good, and Good. Detailed descriptions and high-resolution photos are provided for every listing to show any signs of wear.
Can I sell my luxury bags back to FASHIONPHILE?
Absolutely. You can submit photos of your items online for a buyout quote. Once received and authenticated, you can choose to be paid via check, wire transfer, or store credit.